NCCIA Director General Syed Ali Nasir Rizvi listens to citizens’ complaints and directs relevant officers to ensure timely action and report progress before the next e-Kacheri.
Director General of the National Cyber Crime Investigation Agency (NCCIA) Syed Ali Nasir Rizvi held an e-Kacheri, allowing citizens to raise their concerns and complaints directly through telephone calls.
A large number of citizens participated in the session and presented their issues to the agency’s chief. Rizvi personally listened to the callers and reviewed their complaints in detail.
Following the session, the director general issued necessary instructions to the relevant officers to address the grievances and ensure appropriate action on the issues raised by citizens.
Rizvi directed the concerned officials to make prompt progress on all complaints registered during the e-Kacheri. He also instructed them to inform him about the measures taken to resolve the complaints and the outcomes achieved before the next session.
The directions aim to ensure that complaints received through the public engagement initiative are followed up on and that progress toward their resolution is reviewed.
The NCCIA will continue holding e-Kacheris to provide citizens with opportunities to communicate their concerns directly to the agency’s leadership.
The initiative offers a direct channel for citizens to raise issues and seek the attention of the relevant authorities. The agency’s continued sessions are intended to maintain public access to its leadership and facilitate follow-up on submitted complaints.
The director general emphasized the need for timely progress on complaints and accountability in reporting the steps taken to address them. Relevant officers are expected to provide updates on their actions and the results before the next e-Kacheri.
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