Chief Minister orders swift complaint resolution, digitalization, and public awareness campaign
Islamabad: Chief Minister of , Muhammad Sohail Afridi, chaired a pivotal session of the Right to Services Commission on Thursday, emphasizing timely delivery of public services as a top priority.
The CM instructed that both the Right to Services and Right to Information commissions be made more effective and proactive. He called for institutional integration with relevant departments and urged the completion of the commission’s digitalization at the earliest.
“To delay services is unacceptable; missing deadlines should be treated as a serious offense,” Afridi stated. He directed removal of administrative obstacles and immediate action on citizen complaints.
The meeting also approved proposed measures to strengthen the commission, including new appointments of commissioners. Currently, the commission oversees 80 services across 14 departments, with plans to add 89 more services from 15 departments.
A public feedback feature has been introduced, along with connection to the Commission Dastak platform and a mobile application. Citizens can now register complaints via email, phone, and WhatsApp.
Statistics presented at the meeting highlighted progress: 742 complaints were resolved in 2025, a 150% increase from 2024, while public outreach jumped from 69,100 in 2024 to 478,054 in 2025. Delays in service prompted actions against eight departments.
Afridi also called for an extensive awareness campaign to inform citizens about the services available under the commission.
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